We are seeking a reliable and customer-oriented Gas Station Supervisor to join our team at [Gas Station Name]. As a Gas Station Supervisor, you will oversee the daily operations of the gas station, ensuring smooth fueling transactions, exceptional customer service, and adherence to safety and environmental regulations. Your strong leadership skills and attention to detail will be instrumental in maintaining the station’s efficiency and providing a positive experience for our valued customers.
- Secondary (high) school graduation certificate
7 months to less than 1 year
- Team Supervision: Lead and supervise gas station attendants and cashiers, ensuring they adhere to company policies, deliver excellent customer service, and perform their duties efficiently and safely.
- Customer Service: Greet customers with a friendly and welcoming demeanor, assist with fueling, provide information on services and products offered, address customer inquiries, and resolve any issues or complaints promptly and professionally.
- Fuel Inventory Management: Monitor fuel inventory levels and place orders with suppliers to ensure an adequate supply of fuel at all times, minimizing the risk of shortages or disruptions in service.
- Cash Management: Oversee cash handling procedures, including monitoring cash registers and performing cash drops as needed. Ensure that all transactions are accurately recorded and that cashiers adhere to proper cash handling protocols.
- Safety and Environmental Compliance: Conduct regular safety inspections to identify and address potential hazards. Ensure that safety equipment, such as fire extinguishers and emergency shut-offs, is in good working condition. Comply with environmental regulations and implement measures to minimize environmental impact.
- Station Maintenance: Ensure the gas station premises are clean, well-maintained, and presentable to customers. Schedule and oversee routine maintenance tasks, such as cleaning fuel pumps and maintaining convenience store areas.
- Training and Development: Provide training to new hires, ensuring they are knowledgeable about safety protocols, customer service expectations, and the operation of equipment. Offer ongoing coaching and development to the team to enhance their skills and performance.
- Inventory and Convenience Store Management: Manage inventory for convenience store items and automotive supplies, ensuring appropriate stock levels, organizing displays, and coordinating restocking as needed.
- Reports and Documentation: Prepare and maintain reports on fuel sales, inventory levels, and other operational metrics. Keep accurate records of cash and credit card transactions for accounting purposes.
- Customer Loyalty Programs: Implement and promote customer loyalty programs or promotions to enhance customer retention and attract new customers to the gas station.
- High school diploma or equivalent.
- Proven experience in a supervisory or managerial role, preferably in the retail or gas station industry.
- Strong leadership and communication skills.
- Customer-focused with excellent interpersonal abilities.
- Knowledge of safety regulations and environmental standards in the fuel industry.
- Basic math and cash handling proficiency.
- Ability to work flexible hours, including weekends and holidays.
- Physical stamina to perform tasks that may involve lifting and standing for extended periods.
- Assign sales workers to duties
- Hire and train or arrange for training of staff
- Order merchandise
- Sell merchandise
- Organize and maintain inventory
- Resolve problems that arise, such as customer complaints and supply shortages
- Supervise and co-ordinate activities of workers
- Supervise staff (apprentices, stages hands, design team, etc.)
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Here are some frequently asked questions to help you gain a better understanding of this Office manager:
What is a Gas Station Supervisor?
A Gas Station Supervisor is a professional who oversees the daily operations of a gas station or service station. They are responsible for managing the station’s staff, ensuring compliance with safety and environmental regulations, maintaining inventory, and providing excellent customer service.
What does a Gas Station Supervisor do?
Gas Station Supervisors have various responsibilities, including supervising gas station attendants and cashiers, monitoring fuel inventory levels, managing cash and credit card transactions, conducting safety inspections, and ensuring the cleanliness and maintenance of the station. They also handle customer complaints and inquiries, as well as schedule employee shifts.
What skills are important for a Gas Station Supervisor?
Important skills for a Gas Station Supervisor include strong leadership and communication abilities, excellent customer service, problem-solving skills, cash management expertise, and knowledge of safety regulations and environmental standards. They should also be proficient in using point-of-sale systems and have a basic understanding of mechanical operations at the gas station.
Is prior experience necessary to become a Gas Station Supervisor?
While prior experience in the retail or gas station industry can be beneficial, it is not always a requirement to become a Gas Station Supervisor. Many gas stations offer on-the-job training to new supervisors, allowing them to learn the necessary skills and gain experience in the role.
How does a Gas Station Supervisor ensure safety at the station?
Gas Station Supervisors ensure safety at the station by conducting regular safety inspections, checking for leaks or hazards, and making sure safety equipment, such as fire extinguishers and emergency shut-offs, are in good working condition. They also provide training to staff on safety procedures and emergency protocols.
What is the role of a Gas Station Supervisor in customer service?
Gas Station Supervisors play a vital role in providing excellent customer service. They greet customers, assist with fueling and other services, address inquiries and concerns, and resolve customer complaints promptly and professionally. Ensuring a positive customer experience is essential for customer retention and satisfaction.
How does a Gas Station Supervisor handle inventory management?
Gas Station Supervisors are responsible for monitoring fuel inventory levels and ordering fuel from suppliers as needed to avoid shortages. They also manage inventory for other products sold at the station, such as convenience store items and automotive supplies.
Can a Gas Station Supervisor assist with mechanical issues at the gas station?
While Gas Station Supervisors are not typically mechanics, they may have a basic understanding of mechanical operations at the gas station. They can identify simple issues, such as malfunctioning fuel pumps, and arrange for repairs or maintenance by qualified technicians.
What career opportunities are available for Gas Station Supervisors?
Gas Station Supervisors can advance their careers by taking on management roles in larger gas station chains or pursuing opportunities in other retail or customer service industries. They may also transition into roles related to operations management or customer service management.
How can a Gas Station Supervisor create a welcoming environment for customers?
Gas Station Supervisors can create a welcoming environment for customers by ensuring the station is clean and well-maintained, providing friendly and helpful customer service, offering a variety of convenience store items, and implementing loyalty programs or promotions to incentivize repeat visits.
What qualities make a successful Gas Station Supervisor?
Successful Gas Station Supervisors possess strong leadership and communication skills, have a customer-focused mindset, are organized and detail-oriented, exhibit professionalism, and are knowledgeable about safety and environmental regulations. They should also be able to handle fast-paced situations and work well under pressure.