A Network Support Analyst plays a critical role in maintaining the stability, security, and performance of computer networks within an organization. They are responsible for monitoring and resolving network issues, providing technical support to end-users, and ensuring the smooth operation of network infrastructure.
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
1 year to less than 2 years
- Network Monitoring: Monitor the organization’s computer networks to identify and resolve any network issues or anomalies. This includes monitoring network performance, traffic patterns, and security threats.
- Troubleshooting and Issue Resolution: Diagnose and resolve network issues, such as connectivity problems, network outages, or performance degradation. Analyze network logs and use network troubleshooting tools to identify the root cause of problems and implement appropriate solutions.
- Network Configuration and Maintenance: Configure and maintain network hardware, including routers, switches, firewalls, and wireless access points. Ensure network devices are properly configured and updated with the latest firmware and security patches.
- Network Security: Implement and enforce network security measures, such as firewalls, intrusion detection systems, and access controls. Monitor network traffic for potential security breaches and take necessary actions to mitigate risks.
- Technical Support: Provide technical support and assistance to end-users experiencing network-related issues. Troubleshoot user connectivity problems, assist with network device configurations, and educate users on network best practices.
- Documentation and Reporting: Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting guides. Generate reports on network performance, security incidents, and support tickets.
- Collaboration and Communication: Collaborate with other IT teams, such as system administrators, network engineers, and security analysts, to resolve complex network issues and implement network improvements. Communicate effectively with stakeholders to provide updates on network status and planned maintenance activities.
- Bachelor’s degree in computer science, information technology, or a related field.
- Proven experience in network administration or technical support.
- In-depth knowledge of networking technologies and protocols, such as TCP/IP, LAN, WAN, DNS, DHCP, VPN, and wireless networks.
- Familiarity with network security practices and tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications, such as Cisco Certified Network Associate (CCNA) or CompTIA Network+, are a plus.
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
- Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
- Provide problem-solving services to network users
- Perform routine network start up and close down and maintain control records
- Perform data backups and disaster recovery operations
- Set up local area networks and connections to the Internet
- Implement network traffic and security monitoring software, and optimize server performance
- Supervise technical staff
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- MS Office
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
- Client focus
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Here are some frequently asked questions to help you gain a better understanding of this Network support analyst:
What is a Network Support Analyst?
A Network Support Analyst is a professional who provides technical assistance and support for computer networks and systems within an organization. They are responsible for ensuring the smooth operation of the network infrastructure, troubleshooting network issues, and providing support to end-users.
What are the main responsibilities of a Network Support Analyst?
The main responsibilities of a Network Support Analyst include monitoring and maintaining computer networks, diagnosing and resolving network issues, configuring network hardware and software, performing network upgrades and optimizations, conducting network performance analysis, and providing technical support to end-users.
What skills are required to become a Network Support Analyst?
To excel in the role of a Network Support Analyst, one should have strong technical skills in networking technologies and protocols, such as TCP/IP, LAN, WAN, DNS, DHCP, VPN, and wireless networks. They should also have knowledge of network security practices, network troubleshooting methodologies, and network monitoring tools. Additionally, good communication, problem-solving, and analytical skills are important for effectively resolving network issues and providing support to end-users.
What qualifications are necessary to work as a Network Support Analyst?
Most employers prefer candidates with a bachelor’s degree in computer science, information technology, or a related field. Professional certifications, such as Cisco Certified Network Associate (CCNA) or CompTIA Network+, can also enhance job prospects. Relevant work experience in network administration or technical support is highly valued.
What is the career outlook for Network Support Analysts?
The demand for Network Support Analysts is expected to remain strong in the coming years as organizations increasingly rely on complex computer networks to conduct their operations. The growing importance of data security and the continuous need for network maintenance and support contribute to the positive career outlook in this field.
What are the typical work environments for Network Support Analysts?
Network Support Analysts can work in various industries and sectors, including IT services companies, telecommunications, finance, healthcare, and government agencies. They may be employed by large organizations with extensive network infrastructure or work for specialized network support firms.
What opportunities for career advancement exist for Network Support Analysts?
With experience and additional training, Network Support Analysts can advance to higher-level roles, such as Network Administrator, Network Engineer, or IT Manager. They can also specialize in specific areas of network technology, such as network security or wireless networking, to expand their career options.